FAQ
Q: How long does shipping take? A: Orders are typically processed within 1–3 business days. Standard U.S. shipping takes 3–7 business days. You’ll receive a tracking number as soon as your order ships.
Q: Do you offer international shipping? A: No we do not offer international shipping, but we hope to change that soon!
Q: How can I track my order? A: Once your order ships, you'll receive a confirmation email with a tracking link. You can also track it anytime from your account dashboard.
Q: What’s your return policy? A: We offer hassle-free returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition.
Q: What if I received a damaged or incorrect item? A: We’re sorry! Please contact us at rugged.clothingstore@gmail.com within 7 days, and we’ll make it right ASAP.
Q: How do I know what size to order? A: Each product page includes a size chart. If you’re between sizes or unsure, we recommend sizing up for a roomier fit.
Q: Are your clothes true to size? A: Yes, Rugged apparel is designed to fit true to size unless stated otherwise in the product description.
Q: Do you restock sold-out items? A: Some popular items are restocked based on demand. Sign up for restock alerts on the product page to be notified first.